Female security personnel are a must in any security company. People have no hesitation in approaching a female security officer for help, as sometimes they feel reluctant to approach a male. Female security personnel are good at diffusing bad situations such as angry aggressive people.
Alison is a prime example of a highly professional security guard, who is great at dealing with angry people, which I've witnessed myself. She responds calmly and with empathy, stays in control, and can diffuse bad situations in a professional, courteous way. Having someone like Alison on your security team inspires the people around her, which can transform a security team's ability to deal with anger.
The worse thing a member of a security team can do while dealing with an angry person is become angry themselves. Door supervisors suffer the most abuse, so keeping calm and diffusing the situation is important. We have 2 female door supervisors on our books and both have excellent verbal and communication skills.
Keep up the good work Alison, you are a highly capable, professional security guard and I'm proud to have you on our team.